It’ll even go a step deeper and search within your content for that term.
For a lot of my customers who have very traditional file shares or file servers, that was the easiest way to search for content.ĭropbox’s search function is actually pretty smart, and it’s able to search across all your folders based on your search terms. Are there any file-naming conventions-for example, spaces or hyphens in file names-that would affect users’ availability to find them via search?ĬN: I know hyphens and underscores are sort of an old-school way of naming files. That makes it easier to sort of backtrack and search for it. Often we’ll find that people are more likely to remember the customer, or whom the pitch was given to, or the context of the pitch. Give context to your files more logically. You shouldn’t have to think about, you know, what does “a.1.xyz” mean? Apart from the wiki, are there certain ways you name files or organize them for document sharing purposes?ĬN: Naming your files and folders should just make sense. And each section will direct you to the Dropbox folders where all those reference documents are held.
“People” outlines who’s on the team, what our values are, team OKRs “Products” outlines product knowledge within Dropbox, etc. We break (the wiki) out into our four Ps: people, products, playbook, and partners. (It) makes it really easy to get up and running. The other side of that is in Dropbox Paper, where we’ve actually built out our own internal wiki. What information can be put into that reference folder? What can be deleted? How do I clean up my space at the end of the year so I can kick off (the next year) strong? How does Dropbox onboard new hires without overwhelming them by the sheer volume of shared knowledge?ĬN: When people join, they’re set into groups, and each group has certain Dropbox folders or files pre-shared with them. For me, if I have a clean space-whether it’s a clean space on my computer or physical space on my desk-I feel like I can think better and more efficiently.Īs your company grows, and as your content grows, don’t be afraid to take a timeout and think about what you can change to improve efficiency. I like to start fresh and know what content is most relevant. If I haven’t touched something in more than a year and a half, I’ll move it into a reference folder. “As your company grows, and as your content grows, don't be afraid to take a timeout and think about what you can change to improve efficiency.” Courtney Nolan Dropbox's strategic customer success managerĪs teams grow in size and complexity, how do you keep a company Dropbox “clean” and document sharing efficient? Do you archive things?Ĭourtney Nolan: I personally hate clutter.
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